Returns Policy & How to log a Return
Delivery and Returns
Delivery
WHAT COURIER COMPANIES DO YOU USE?
We at present use FEDEX as our dispatch administration.
WHERE DO YOU DELIVER TO?
We deliver anyplace in South Africa – to your picked actual location. We additionally deliver globally. Just select your country on the landing page and start shopping.
WHEN CAN I EXPECT MY DELIVERY?
Delivery is between 3-7 working days cross country after payment has been affirmed and gotten.
DOES TRINITY ELEGANCE INCLUDE ANY OF THE IMPORT CUSTOMS, DUTIES AND/OR TAXES?
No, we do exclude any of the import customs, obligations or charges. Every nation is unique and the beneficiary will be liable for the individual import customs, obligations or assessments charged in their country. Delivery costs are incorporated when you checkout. If it’s not too much trouble reach us on info@trinityelegance.com should you wish us to send you a gauge of what you can hope to pay for customs, obligations or potentially burdens dependent on your online request/buy.
Would i be able to SELECT SOMEBODY TO RECEIVE MY ORDER FOR ME IF I AM NOT GOING TO BE THERE WHEN THE COURIER SERVICE DELIVERS TO ME?
Truly you can, however note that we won’t acknowledge duty regarding any individual who gets your request at your picked address, that isn’t approved to do as such.
Would I be able to TRACK MY SHIPMENT?
Obviously you can! Just sign on to FEDEX.COM and enter your tracking number which was shipped off you by means of an email.
Would I be able to COLLECT MY ORDER IN STORE AND WHEN WILL IT BE READY FOR COLLECTION?
Requests can be gathered in either our offices in 1262/2 Ormonde,2091
If it’s not too much trouble Note: All requests will be transported whenever installment has been gotten and cleared.
RETURNS
Consumer loyalty is forever our first concern, and as such we handle each question on an individual premise to the most awesome aspect our capacity. While we trust that you are charmed with your request, on the off chance that you are not entirely happy with your merchandise we will cheerfully offer you a full discount or trade as per our profits strategy underneath.
If you don’t mind deliberately peruse our merchandise exchange to guarantee you can continue with your solicitation. All profits ought to be sent back to us in their unique condition and bundling gave. For additional data on our profits strategy, if you don’t mind reach us at info@trinityelegance.com or call +27 (0)10 500 1747.
1. Clients have a multi day chilling period from receipt of request to demand a discount. Following a solicitation for a discount, a client should restore the products back to trinityelegance.com.
2. Any extra transportation and conveyance charges identifying with the arrival of the merchandise will be for the client’s own cost.
3. In an example where the client is based outside of South Africa, that client will be liable for the essential expenses and obligations related with restoring the merchandise.
4. If the merchandise delivered don’t coordinate what was requested then the client should dismiss delivery and return the products to Trinityelegance.com inside 10 business long periods of delivery. The expense of return will be for our record; anyway the client might be charged an organization expense for the expense of reestablishing the merchandise to a resaleable condition.
5. Products which are returned inside 30 days of receipt will be traded for store credit.
6. No merchandise will be acknowledged for discount following 30 days from date of receipt, except if damaged.
7. Profits for buys made with credit notes, blessing vouchers:
In the event that a credit note or blessing voucher was utilized to buy a thing, the profits strategy actually applies aside from that the thing must be returned for a credit note or blessing voucher, except if the products are flawed.
8. Profits for buys made with promotion codes:
In the event that a promotion code was utilized to buy a thing, the profits strategy actually applies aside from that any discount or credit note will be for the sum paid by the client just and not the full estimation of the thing bought with the promotion code.
The item(s) ought to be returned unworn and in wonderful condition, with all trinityelegance.com and originator piece of clothing labels actually connected. Returns that are harmed, dirtied or returned without their unique names may not be acknowledged and might be sent back to the client. Before your package leaves our stockroom, it is completely checked and constrained by our pressing group. In the event that you get a thing which is harmed, if it’s not too much trouble get in touch with us right away.
Where given, any fashioner bundling, for example, genuineness cards, dust sacks and calfskin labels ought to be remembered for your return. All trade shipments are made utilizing a similar help as the first conveyance (Fedex). We maintain whatever authority is needed to reject various returns sent at various occasions from one request. For more data, if it’s not too much trouble get in touch with us at info@trinityelegance.com or call +27 (0)10 500 1747.
